Terms of Service

AEOSearch is operated by AEOSearch, LLC, an Oregon limited liability company (“we”, “us”). By running an audit or buying a plan you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

AEOSearch asks AI assistants buyer-intent questions about your category and reports whether they mention and recommend your brand. A free audit runs 4 questions, one pass each, against ChatGPT — answered by its fast model — and Gemini 3.6 Flash, and shows your scorecard plus up to three of the questions you lost. A paid report covers the engines you switch on, ChatGPT, Claude, Gemini, Perplexity and Grok, on the model version you choose for each, at the question count you choose, 20, 50 or 100, plus the full question table. On every audit we suggest the questions and you edit and refine them before anything runs; a paid report shows its set for approval once the payment is confirmed. Every monthly report includes the 90-day action plan, refreshed on each run. On a one-time report whose audit was created after 9 September 2026 the plan is a $150 add-on, bought at checkout or later from the report; an audit created before then keeps the plan it was sold with. All of it is described on the pricing and methodology pages. The methodology page is part of this agreement: it defines what each number means, and it states plainly where reports we have already produced differ from the plans described here — audits run before 13 August 2026 do, and we would rather you read it than discover it. On a fixed plan bought before 15 September 2026 the dashboard also keeps a Fixes queue: work items built from what your audit found. On Track, Grow and Command that queue is worked with our team, and you see the same items and the same history we do; a report priced in the configurator does not carry the queue. Implementing the plan for you is agency work, quoted on a call and never part of a report price; where you have asked for it, that scope covers the queue itself: content and technical changes made or published on your behalf with your permission, not a promise about how any AI assistant will respond to them.

We measure; we do not control what an AI assistant says. We do not promise that any assistant will mention you, recommend you, rank you, or ever change its answer. AI answers are probabilistic and vary between runs — that is why a three-pass report samples each question three times per engine and publishes the volatility rather than hiding it. A report may be bought as a single pass at a third of the engine lines; its report states that each question was asked once and that volatility was not measured. Nothing in a report, an action plan, or a call is a guarantee of a commercial result.

Your report lives at an unguessable URL and anyone who has that URL can read the report. That is the access control on the report itself, and it has not changed. Treat the link like a password — do not post it publicly, and share it only with people you want reading your audit. If you lose it, contact us and we will re-send it to the email on the audit.

You can also sign in with the email address on your audit to see your properties in one place and manage your plan. Signing in adds a way in; it never removes one — report links keep working with no account at all.

Every report is priced in the configurator from the engines you switch on, the model version each answers on, the question count you choose, 20, 50 or 100, and one or three passes per question; the price is shown before you pay, charged once through Stripe, and the model names are on the invoice. The floor is $25: ChatGPT on GPT-4o mini and Gemini on 2.5 Flash, 20 questions. The 90-day action plan is a $150 add-on on any one-time report, and each competitor report costs what the report costs, with a maximum of $50. One-time purchases do not renew. A report can instead be taken monthly at the same price: it re-runs every month with the same questions, the 90-day action plan is included and refreshed on each run, and it is cancelled the same way as any subscription below. The writing service is quoted per site, and included on reports that already carry it: every page the 90-day plan calls for, drafted from your own site and the questions you lost, delivered at a link for you to read, change and publish; it comes with the plan. Before a page is written we send the brand profile we read from your site, and two paragraphs in that voice, for your approval; if we have not heard from you a day after that note, the next run goes ahead with both as they stand. Each delivered page can be sent back once for a free rewrite. The drafts are ours to write and yours to publish or not; nothing is posted to your site by this service. Anything beyond the drafts, a second rewrite included, is quoted separately at our agency rates and is never part of a report price.

A monthly report renews at the price the configurator quoted for it, billed monthly in advance through Stripe. A yearly subscription offers the same features as the monthly tiered option and is billed once a year in advance for a total of 12 months coverage with a single billing. A monthly subscription bills once per month on the same day the subscription was enacted, and both are canceled the same way. A plan bought before 15 September 2026 (Track, Grow or Command) keeps renewing at the price you signed up for until you cancel it. Each plan renews automatically at the end of its period, every month or every year, at the same price and charges the card you used, with no further notice, until you cancel. Each billing period includes one re-run of your audit — the same approved question set, so the month-over-month delta is comparable. Re-runs are scheduled roughly every 28 days; they are not on a fixed calendar date. Track, Grow, Command and Full Coverage carry a daily pulse, a custom report carries one where its own price covers it, and any paid report can add one under Settings: 10 questions a morning for $75 a month, or the report's own approved set of 50 or 100 questions for $295 or $595. Three passes a morning are three times the line, and an agency cover is 20% over each: $90, $355 and $715 at one pass. The price is the catalogue's own arithmetic, a month of calls on the two named models at the rates every report is priced at, and never under those figures. It renews every month until you cancel, and you cancel it by email — we answer within two business days, and the pulse stops the day the subscription does. A pulse asks the same questions every morning, one pass each or three where it was bought with three: you choose them in Settings, and changing them starts the line again from that day. A bought pulse asks on gpt-4o-mini and gemini-3.6-flash — the fast models, not the ones a paying ChatGPT user is served, and we say so rather than let a daily line imply otherwise. It sits beside the report and is never counted in the month-over-month delta; the monthly run, on your full question set and every pass your report is sold with, stays the measurement of record. After 14 days in a row that each stored at least 5 answers, counting back from the latest morning, it also prints how far the line wanders on its own — measured rather than assumed, per assistant as well as overall — and calls a change a move only when it clears twice that and the last 3 days each sit on the new side. A morning the pulse does not run is not a missed re-run.

The Consumer View is one read a day of the answer a signed-out consumer is served on ChatGPT, Google AI Overviews and Microsoft Copilot, for $27 a month; Google AI Mode and Gemini are $4 each on top ($31 with one, $35 with both), and under an agency cover the three figures are $35, $40 and $45. A 100-prompt set is $179 a month with each add-on $27, a 400-prompt set $469 with each add-on $107, and the agency cover is the same 20% over each, rounded up to the nearest $5. It asks the prompts you approved, once each, every day, and keeps the answer text. Each read is the surface's own answer: the model it chose, printed as it reported it, and whether it searched, as it reported that; we pick neither, and one read carries no range. ChatGPT, Gemini and the two Google surfaces are read for us by DataForSEO, Copilot by Bright Data, and the vendor is printed beside each surface. Perplexity is held out of the line while a sign-up wall blocks the read: it is shown as held out, never sold and never charged for, and it returns to the line the day a read gets through. It renews every month until you cancel, and you cancel it by email — we answer within two business days, and the read stops the day the subscription does. It is never counted in any report's month-over-month delta, and a day a read fails is shown as failed, never as absence. It is the least controlled measurement we sell, sold as such, and nothing on it is a promise about what any assistant will say tomorrow.

The Studio drafts the ads a property pays to run: copy gated by the approved brand profile and the FTC table, stills and films, a launch into the client's own ad account with every entity paused, and the platform's numbers read back beside the pulse. It is sold per property, by the client's monthly media spend, on top of a live agency plan: $179 for under $2,000 a month, $499 for $2,000 to $10,000 a month, $999 for $10,000 to $50,000 a month, $1999 for over $50,000 a month, and 30% less from the 5th live property in one agency. Each band carries a month of kind-weighted credits (a copy variant or a still is one, a film ten) and its own film cap; credits a month leaves unused carry into the next month, once, up to one month's worth, and the film cap does not carry. The band is checked against read-back spend each quarter and moved at the next renewal, never mid-month. It renews monthly until you cancel, and you cancel it with one click on the Studio desk: the band runs to the end of the paid period and stops there. A preview costs nothing and needs no band: one a day per property, three variants and the lineup note, rendered and launched nowhere.

The AEOSearch app in the Shopify App Store sells its own plans, starting at $29/month, and Shopify charges you, not Stripe. Those plans are governed by the app listing and by Shopify's own terms, not by this page: whatever your plan includes, and whatever you approved when you subscribed, is shown in your Shopify admin, and the Stripe instructions on this page do not apply to it. Cancel a Shopify plan from the app or from your Shopify admin. The $29 plan is not sold on this site.

Self-serve. Sign in with the email on your audit, open your property and choose Manage plan. That opens Stripe's billing portal, where you can update the card, see your invoices, or cancel. To switch plans, email us — the portal does not offer plan changes yet, and this sentence changes when it does.

Email. support@aeosearch.io from the address on your audit, or from any address, naming your brand or your report link. We will cancel within two business days and confirm by reply. This path is not going away because you now have a button: some people would rather write to a person, and we do not require a phone call, a retention conversation, or a reason on either path.

Cancellation takes effect at the end of the period you have already paid for, whichever way you ask. Until that date the plan is still yours: the re-run scheduled inside that period still runs, and its report is delivered as normal. After it, no further charge is made and the monthly re-runs stop. Every report you have already paid for stays reachable at its URL forever.

Cancelling stops future charges; we do not prorate or refund the period already paid for, because the API cost of that period's run is already spent — and because that period is still yours, its scheduled re-run still runs. If a run failed, produced a report we cannot stand behind, or you were charged for a month whose re-run never happened, tell us and we will refund that month in full. Ask before assuming a refund is impossible — the cases above are not exhaustive.

Every audit spends real money at OpenAI, Anthropic, Perplexity, Google and xAI. That is why a started run is not free to us even if you abandon it, and why the refund clause above is written the way it is rather than as an unconditional money-back guarantee.

You keep everything you give us: brand names, domains, competitor lists, buyer profiles and seed questions. You grant us permission to send that information to the AI engines listed on the privacy page as part of running your audit, and to fetch public pages so we can diagnose gaps: your homepage, and the competitor pages an assistant cited. Those fetches respect robots.txt and never log in anywhere. Naming a competitor needs no permission from them: an audit records what public assistants say about public brands, in answer to questions any buyer could ask. Your reports and the answers behind them are yours; we do not sell them and we do not publish them.

On a custom report you can add a report on any competitor you named, each at what the report itself cost, with a maximum of $50. It is built from the same stored answers, with that competitor as the subject: no engine is asked again and no page of theirs is fetched for it. We do not notify the competitor and we do not tell anyone who bought it. Three things you agree to in return. The report carries a line naming who it was measured for, and that line stays on it. You use it to plan your own visibility, not to make public claims about the competitor, because it records what assistants said, which is not the same as what is true. And you do not present it as the competitor's own report or as one they asked for. We may refuse or refund a competitor report where the subject is a person rather than a business, or where we believe it is being used to harass.

Do not use AEOSearch to audit a brand in order to harass it, do not attempt to reach audits that are not yours, and do not use the reports, competitor reports included, to make claims about a competitor that the report does not support. We may cancel your plan and cut off access for any of these.

The engines we query are other companies' products. They change models, retire APIs, rate-limit us and go down. When a call fails we store an empty answer and exclude it from every metric rather than counting it as a zero — an outage must never read as invisibility — and the report discloses the failure count. If an engine becomes unavailable for a billing period we will tell you and, if it materially changed what you paid for, refund or credit that period.

We provide the service as-is. To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before the claim, and we are not liable for lost profits, lost revenue, or lost business opportunity. Some jurisdictions do not allow these limits, in which case they apply only as far as permitted.

If we change these terms in a way that reduces what a paying subscriber gets, we will email the address on the audit before the change takes effect for that subscriber. Otherwise the current version on this page governs, and the date below is when it last changed.

support@aeosearch.io — for cancellations, refunds, legal notices, and anything else. It is a monitored address and the fastest way to reach a person.