Support
Write once. The desk does the rest.
Cancellations, report re-sends and FAQ questions are handled by our support desk within the hour, from the terms as written. Anything the terms do not settle goes to a person, who replies within two business days. The first mail you get tells you which.
Handled Within the Hour
- Cancel a planEnds at the close of the paid period, confirmed by reply.
- Get a report againThe report-ready mail, re-sent to the address on the audit.
- Ask what a number meansAnswered from the FAQ and the methodology, nothing else.
- A month that never re-ranRefunded in full, with the Stripe reference in the reply.
The desk is software. It can only repeat what our pages already say and do what our terms already promise: it cannot invent a discount, a date or a policy. Every reply says it was written by the desk.
Read by a Person
- Switching plans: the portal cannot do it yet, so a person moves the subscription.
- Refunds outside the written cases, disputes, and anything about a charge you do not recognise.
- Legal notices, data deletion, and security reports.
Two business days is the promise on our terms, and the inbox behind it is paintedalways@gmail.com. Mail there goes to the same desk.
Send It
Use the email on the account: that is how the desk finds your properties, and it will not cancel or refund anything for an address it cannot match.